Order confirmation
Confirm prepaid and COD orders, collect missing details and reduce uncertainty immediately after purchase.
Customer communication automation
Turn customer messages into clear journeys.
Set up timely WhatsApp, Instagram, Facebook and website conversations—from the first question to delivery, recovery and repeat purchase.
CORE AUTOMATIONS
The messages your customers should never have to chase.
Each flow is designed around a real customer moment, with escalation to your team when a person should take over.
Delivery updates
Send shipment and delivery messages so customers know what is happening without opening a support ticket.
Sales bot
Answer common questions, recommend products, qualify intent and route high-value conversations to your team.
Recovery journeys
Follow up on abandoned carts, COD confirmation, reviews and repeat-purchase opportunities.
SOCIAL CHAT
Instagram and Facebook automation
Respond quickly to common DMs, capture lead details, route conversations and connect comment-to-message campaigns with your sales process.
- Instant replies and FAQ journeys
- Comment-to-DM lead capture
- Lead routing and human takeover
- Consistent brand-approved responses
AVAILABLE IN SMALL BRAND PLUS
WhatsApp Commerce
Build a guided buying journey with catalog discovery, product selection, cart or order handoff, payment links and live assistance where supported.
- Catalog browsing journey
- Product and order assistance
- Payment-link handoff
- Human support escalation
AUTOMATION BLUEPRINT
Designed around your actual operations.
Map events
Orders, shipments, inquiries, carts and customer segments.
Write flows
Messages, choices, fallbacks, timing and brand voice.
Connect tools
Store, provider, Meta channels, payment and team routing.
Test and improve
Review delivery, replies, handoffs and recovered revenue.
START WITH A CONVERSATION